Chic Info Card

Colour Matching:
While we have ensured our products are colour matched to the highest degree possible, we cannot guarantee that matching is perfect through our entire range. As we use different factories and sustainable materials throughout our collections, there are slight variations in colours. However, we have ensured that any variations are minimal and are confident that any matching is as close to perfect as possible.

Deliveries:
We offer 1st class Royal Mail delivery on our orders. Orders will be despatched within one working day of the order being placed. We cannot be held responsible for any delays in delivery once the order has left our premises, but we can offer replacements if an order is lost in the post. Please make us aware of any issues by using the customer service contact on our website.

Returns:
We do everything we can to ensure orders arrive on time and in good condition. However, we understand that sometimes things can get damaged in the post. If this is the case, we would be happy to send a replacement. Just contact us at the email address listed on the website, include your name and order number, and we would be happy to send a replacement product and postage label for you to send your order back to us!

Dishwasher Safe

While we have assurances from our supplier that the vinyl we use to personalise our mugs is dishwasher safe, we recommend gently handwashing your mug after use. Please allow at least one week for the vinyl adhesive to fully bond to the mug before using.