Privacy Policy

Last updated: [29/5/2025]

Avorium ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from avorium.co.uk (the "Site").

1. Information We Collect

When you place an order or interact with our Site, we collect the following information:

  • Name

  • Email address

  • Postal/billing and shipping addresses

  • Phone number

  • Payment information (processed securely via Shopify)

  • Order history and preferences

  • IP address and device/browser information (via cookies and analytics)

This information is required to process and fulfill your order and provide customer service.

2. How We Collect Information

We collect your data when you:

  • Place an order through the Shopify checkout

  • Opt in to receive marketing emails (via signup forms or checkout)

  • Contact us via email or our website

  • Browse our Site (via cookies and analytics)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order or enquiries

  • Send you marketing communications (only if you opt in)

  • Improve our Site and services through analytics

  • Comply with legal obligations

4. Marketing Communications

If you choose to opt in, we may send you marketing emails featuring news, promotions, and product updates. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

We use Drip to manage and deliver our email campaigns. Drip stores and processes data in accordance with its own privacy and data protection policies.

5. Sharing Your Information

We do not sell or rent your personal data to third parties.

We may share your data with trusted third-party service providers who help us run our business, including:

  • Shopify, our ecommerce platform

  • Shopify Payments, to process your payments

  • Delivery services, to fulfil your orders

  • Drip, for email marketing (opt-in only)

These providers only access data necessary to perform their functions and are contractually required to keep your data secure.

6. Cookies and Analytics

We use cookies and similar technologies to improve your experience on our Site and to understand how our website is used. This includes:

  • Shopify Analytics to track store performance and user behaviour

You can disable cookies through your browser settings, though this may affect some functionality of the Site.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil your order

  • Meet our legal and tax obligations

  • Respond to customer service issues

You can request deletion of your personal data at any time (see Section 8).

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at [tom@avorium.co.uk].

9. Children’s Privacy

Our Site is not intended for use by children under 16. We do not knowingly collect or store personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Avorium
Email: tom@avorium.co.uk
Website: https://avorium.co.uk