Terms and Conditions

Last updated: [29/5/2025]

Welcome to avorium.co.uk ("Website", "we", "our", or "us"). By accessing or using our Website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase or using our services.

1. About Us

Avorium is a retail business and ecommerce store based in the UK, offering personalised desk accessories and stationery. We sell physical products that are shipped to customers or made available for in-store collection.

2. Ordering and Payment

  • All orders placed through our Website are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order at our sole discretion.

  • Payments are securely processed via Shopify Payments. We accept major credit and debit cards.

  • Prices include VAT (where applicable) but exclude delivery charges, which will be added at checkout.

3. Personalisation and Custom Orders

  • Please ensure all personalisation details are entered correctly at the time of ordering. We are not responsible for errors made by the customer.

  • Personalised products are made to order and cannot be returned unless faulty.

4. Shipping and Delivery

  • We ship primarily within the United Kingdom. For overseas delivery enquiries, please contact us directly.

  • Standard delivery times are estimates and may vary. We are not liable for delays outside our control.

  • You may also choose to collect your order in-store, where available.

5. Returns and Refunds

  • We accept returns of non-personalised items within 14 days of delivery, provided they are unused and in original condition.

  • Personalised items are non-refundable unless damaged or defective.

  • To request a return or report a faulty item, please contact us at [your customer service email].

6. User Reviews and Social Media

  • Verified customers may leave reviews on product pages. We reserve the right to moderate or remove content that is abusive, offensive, or irrelevant.

  • You are welcome to share content featuring our products on social media. Tagging us or using our brand name does not imply endorsement or a formal partnership.

7. Intellectual Property

All content on this Website, including text, graphics, logos, images, and product designs, is owned or licensed by Avorium and is protected by copyright and trademark laws. You may not use our content or designs without prior written permission.

8. Limitation of Liability

We do our best to ensure that the information on our Website is accurate and up to date. However, we do not guarantee that the Website or its content will be error-free or uninterrupted. To the fullest extent permitted by law, Avorium shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or products sold.

9. External Links

Our Website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms, please contact us at tom@avorium.co.uk.